Terms & Conditions

Welcome to Golden hour. By accessing or using our application, website, or services, you agree to be bound by these Terms and Conditions. Please read them carefully.

1. Service Description

Golden hour provides a technology platform that connects users in need of medical emergency assistance with independent third-party emergency transportation providers (ambulances) and nearby medical facilities.

• Not a Medical Provider: Golden hour is solely a technology and dispatch facilitation platform. We do not provide direct medical advice, diagnoses, or healthcare services.
• No Guarantee of Response Time: While our algorithms dispatch the closest available ambulance, we cannot guarantee exact arrival times due to traffic, weather, or provider availability.

2. User Responsibilities

To ensure the safety and efficiency of our platform, you agree to:

• Provide accurate, current, and complete KYC and medical information.
• Ensure location services are enabled on your device when requesting emergency assistance.
• Only use the app for genuine medical emergencies. Misuse or fake dispatch requests may result in account termination and legal action.
• Maintain the confidentiality of your account credentials.

3. Payment and Fees

Downloading and creating a profile on Golden hour is free. However, costs associated with ambulance rides, hospital admission, and subsequent medical treatment are determined by the independent service providers and your health insurance. Golden hour may charge a facilitation fee for specific premium dispatch services as presented during booking.

4. Limitation of Liability

To the maximum extent permitted by applicable law, Golden hour and its affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, good-will, or other intangible losses, resulting from:

• Your access to or use of or inability to access or use the service.
• Any conduct or content of any third party on the service, including the actions of emergency responders and medical personnel.
• Delays, cancellations, or failures in dispatching services.

5. Modifications to the Service

We reserve the right to modify or discontinue, temporarily or permanently, the service (or any part thereof) with or without notice. We may also revise these Terms and Conditions from time to time.

6. Contact Information

If you have any questions about these Terms and Conditions, please contact us via the information below.